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Customer Support Zone
IVS is committed to providing quality
products and service and has a goal of complete client satisfaction. In order
to achieve this goal, we offer system installation and training,
software support agreements, system enhancements, hardware depot
maintenance, and RMA service.
Customer Support is available:
Monday through Friday, from 8am-5pm (EST) at 704-847-3379.
Published Holiday Schedule
| Easter |
Friday, March 21, 2008 |
| Memorial Day |
Monday, May 26, 2008 |
| Independence Day
|
Friday, July 4, 2008 |
| Labor Day |
Monday, September 1,
2008 |
| Thanksgiving
|
Thursday, November 27,
2008
Friday, November 28, 2008 |
| Christmas
|
Thursday, December 25,
2008
Friday, December 26, 2008 |
| New Year's |
Wednesday, December
31, 2008
Thursday, January 1, 2009 |
E-Mail
If you prefer you may contact us by
e-mail.
Training
IVS provides full on-site
installation and training for as many days as required. This includes
classroom and/or field instruction on all aspects and functions of IVS
provided software. Instruction is also available for custom software or
host interfaces on how the software is programmed so customers can
maintain their system in-house if they choose.
Software
Technical Support
IVS offers Software Technical Support
contracts that include telephone support. This service is available in
customer determined blocks of time or on a time and materials basis.
Most of our customers select a block of time they feel will meet their
needs and enter into an annual contract.
On site maintenance is also
available and is billed for each occurrence plus expenses. For
remote support, the customer must provide a connection via dedicated line
or with an internet connection via a secure VPN.
IVS.Warehousing custom software
warranty is 90 days and our custom software warranty is 180 days.
However, IVS is obligated to ensure that the system provides all of the
features as stated in the System Specification document and Users Guide.
RMA Service
For hardware purchased from IVS, we
offer RMA service for equipment needing repair. This gives our customers
one telephone number and one address for returning out-of-service data
collection equipment. IVS will then route the equipment to the
appropriate manufacturer’s depot center. Repaired equipment is then
returned to our office so we can perform our own tests and load any
required software. Equipment is returned to the customer once we
determine that it is working properly. This service applies to equipment
during the manufacturer’s warranty period as well as post-warranty. |
